Welcome to the world of online travel booking, where the options are endless, and the reviews can be overwhelming. With hundreds of booking sites to choose from, it can be tough to find one that truly stands out.
One major differentiator for Super.com is its ability to offer travel agents access to specially negotiated rates that are better than anything you can find online. These rates are offered in a private one-to-one environment, which sets Super.com apart from other booking sites. SuperTravel operates as a travel agent over messaging, offering the same great rates over a private one-to-one chat while eliminating the overhead of a physical retail store. This allows for a more personalized and cost-effective experience.
Super.com’s travel product, located at https://www.super.com/travel, focuses on a travel product based on that travel agent services. The company does offer other services, but I want to focus on the travel. Along with exclusive hotel deals and messaging-only pricing, Super.com provides 24/7 support via Facebook Messenger or SMS. This has the advantage of never having to wait on hold for customer service again.
Another standout feature of Super.com is its exceptional customer service. You can literally chat with them about anything related to your travel experience. In addition, they offer a VIP service where they will call the hotel on your behalf and request an upgrade. While we didn’t have the opportunity to get the upgrade as there was none available, we did find that the team was prompt and professional in their responses to our inquiries. This one feature seemed stand out to us. This could really make a difference having somebody else of authority requesting an upgrade. While it didn’t work out for us, for a $9.99 add on it was well worth it.
Comparing Super.com to other apps, we found that they were often cheaper than sites like Hotels.com. They report discounts of up to 50% at over 200,000 hotels worldwide, and in our spot check, a few times we did find some hotels to be quite discounted in varying ranges. We probably jumped through about 5 cities in our testing and did find some hotels about $10-30 less per night then the competitors so it’s worth looking and spot checking.
So the three big advantages here are: 1) that direct messaging, 2) the directly discounted rates and 3) the VIP add on service.
But let’s address the elephant in the room: some rating sites gave Super.com pretty low stars.
It’s worth noting that Super.com has received negative reviews on sites like SiteJabber. However, TrustPilot has over 27,000 reviews of Super.com with an average rating of 4.3. It’s hard to fake 27,000 positive reviews, so we do feel that those could be considered pretty valid. Was the SiteJabber of concern? Of course, but we think that the negative reviews could also be due to the time it takes to fully understand what Super.com is about. For example, the VIP upgrade was their efforts in reaching out, not necessarily that an upgraded room would be available.
However, once one understands that it’s more of a travel agent service with exclusive deals, we found the experience to be quite fine.